Job Listing in USA and Around The World has posted a new item, 'American Express
Customer Care $15.73/hr'
Posted a few weeks ago, but still hiring NATIONALLY!
HOME BASED SERVICING - Customer Care Professional Job
Location:United States
Description:
HOME BASED SERVICING - Customer Care Professional-13003234DescriptionBecome a
member of one of the world's most respected service brands and enter a world of
opportunity! If you are passionate about customer service and interested in
working for a world-class leader, we invite you to apply today for our Home
Based Service (HBS) opportunity.As a Home Based Service, Customer Care
Professional, through our unique servicing philosophy, Relationship Care, you
will view every interaction with a customer as an opportunity to add value and
deepen the relationship. American Express Customer Care Professionals serve as
the face of our brand by delivering extraordinary customer care through
relationship building.In this opportunity, you will ensure extraordinary
customer service by promptly and accurately responding to phone calls from
existing customers, making it easy for them to do business with us, recognizing
their value to us and solving their issues. As a Customer Care Professional, you
add incremental value on each and every interaction with a stated outcome of
exceptional feedback from our customers and increased customer loyalty. You will
be responsible for evaluating and analyzing account information and recommending
tailored solutions to the Card member, reinforcing benefits including cross
selling relevant products and services.At American Express, we invest in you!
Recognized as one of the "world's most admired companies", you can earn an
average of $15.73 per hour or more based upon prior work experience and
performance on the job as an American Express Home Based Customer Care
Professional. Our top performers earn over $20 per hour (rate includes base
salary plus incentive dollars)!! Employees enjoy a generous benefits package,
retirement programs, along with comprehensive medical, dental and vision plans.
Paid training in the comfort of your home (100% attendance required).
Additionally, our career path planning and continuing education will help you
achieve your professional goals.Responsibilities include, but are not limited
to: Deliver extraordinary customer care by responding to customer questions and
concerns in a polite, courteous and professional manner at all times Grow and
nurture customer relationships that create measurable value by delivering
tailored solutions that are based on the customer's needs Work independently in
a home based environment while providing the highest level of customer service
to American Express customers Able to review and navigate multiple screens in
order to efficiently resolve customer needs Meet high performance goals which
include driving customer satisfaction, efficiency, and
qualityQualificationsRequirements:- 4 year college degree or 4 years of customer
service experience- Passion for serving customers with proactive solutions that
grow relationships- Proven exceptional listening and relationship building
skills- Effective and accurate decision-making skills- Strong verbal
communication skills including active listening- Proficiency in keyboarding and
navigating a windows environment- Effective PC troubleshooting skillsPreferred
Qualifications:- Experience working from a home office as part of a virtual
team- Sound understanding of credit card practices/terms- Experience working in
a hospitality, financial, insurance, or banking service industry with a passion
for building customer loyalty- Demonstrated successful sales experience that is
oriented to the customer's needs- Experience providing service through a
specific channel such as phone, email, chat or previous work at home agent
experienceSchedule Requirements: We are seeking candidates who are flexible to
service our Cardmembers in an operating environment open 24 hours per day 7 days
per week- Schedules will be fixed and 40 hours weekly- Weekly work schedule may
include day/evening/overnight shifts- Weekend shifts are required- Time off will
be available/approved based on current call volume demandsAdditional System
Requirements:Our Customer Care Professionals are responsible for obtaining and
having systems in place prior to start deadline: Dedicated High Speed Internet
line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no
wireless or satellite ISPs allowed). High Speed dedicated lines (personal use is
prohibited during business hours) Business class service preferred where
available Dedicated and separate analog landline phone (no VOIP voice over
internet protocol) for training and production calls. (e.g. Magic Jack, Vonage,
etc.). Modem preferred (vs. a wall jack) where available. (personal use is
prohibited during business hours)Locations we are currently hiring in:Alabama ,
Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia,
Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri,
Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York,
North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode
Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, West Virginia, Wisconsin, WyomingJob:OperationsPrimary
Location:United StatesSchedule:Full-time
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